Sierra Whiskey Co.
FAQ
What size do I need?
Our shirts run true to size and our Undertac collection will have a sizing chart at the bottom of the description on the product page. You’ll see a size window based on waist measurements. Please note if you have larger muscular thighs you may want to size up for our RECON design.
How do I make a return or exchange?
We want to make sure you’re 100% satisfied so please email us and we can help you with the return / exchange process. Please include your name, order number, and any other relevant information. We cannot accept worn underwear as a return due to health and safety reasons.
How do I wash these things?
All washing instructions should appear on the packaging or clothing label. Be sure to zip up all your zippers if you’re washing your Undertac with items that have them. Though Undertac are very durable for normal use, sharp metal zipper teeth can cause abrading or cuts to the material. Please note that if you wash your Undertac with very rough materials, such as raw denim, this can cause pilling where there normally wouldn’t be. We highly recommend tumbling dry on low for all clothing as it helps to prevent premature wear and damage.
What is my order status?
Please check your email for status updates. When your order is shipped you will receive a tracking number. If you don’t see it, it’s likely in your junk or spam folder, so please check there. If you haven’t received these emails, please reach out to us at the following email. info@sierrawhiskeyco.com
I made a mistake! How do I change my order?
If your order has yet to ship, please send us an email and we’ll do our best to get it corrected before shipment. If it has already shipped, please reach out to our customer service at info@sierrawhiskeyco.com and we’ll do our best to make sure we right the situation for you!