Sierra Whiskey Co.

At Sierra Whiskey Co., we stand behind our tactical gear and want you to be fully satisfied with your purchase—whether you’re gearing up for a mission or everyday life. Below are our return and exchange guidelines, built to keep the process fair, hygienic, and hassle-free.

All timelines below refer to business days (Monday–Friday, excluding holidays). We reserve the right to refuse returns or exchanges that do not meet these criteria.

 

Return & Exchange Window

• Items purchased directly from SIERRAWHISKEYCO.COM or UNDERTAC.COM may be returned or exchanged within 60 days of delivery.

• Orders placed between November 1 and December 31 qualify for an extended 90-day return window.

• Items purchased through third-party retailers must be returned to the original seller.

 

Eligibility Requirements

To qualify for a return or exchange:

• Condition: Items must be unworn, unwashed, in original packaging, with hang tags attached, and free of odors, pet hair, fibers, or damage.

• Underwear Policy: For hygiene reasons, we cannot accept returns on worn or washed underwear. However, your first pair is covered by our First Pair Guarantee—if you’re not satisfied, we’ll refund or replace that first pair only.

• Non-Returnable: Any item not in new, sellable condition will be discarded and is ineligible for a refund or exchange.

 

Return Authorization

To start a return or exchange:

1. Email help@sierrawhiskeyco.com with your order number, reason for return/exchange, and (for exchanges) your requested size/style.

2. You’ll receive authorization and a return address.

3. Include a note in your return package with your order number and instructions.

Items sent without prior authorization will be refused and returned at the customer’s expense.

 

Shipping & Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving the wrong item, a defective product, or a size/style different from what was ordered).

• In those cases, Sierra Whiskey Co. will provide a prepaid return label and cover shipping for the replacement.

• Original shipping charges are non-refundable.

• If an order is undeliverable due to an incorrect or incomplete shipping address provided by the customer, any re-shipping or return costs will be the customer’s responsibility.

• We are not liable for delays, losses, or delivery issues caused by incorrect addresses or missing information (such as apartment or suite numbers).

 

Refund Details

• Eligible Refunds: Issued for the product price only (shipping excluded).

• Processing Time: Refunds are typically processed within 5 business days after your return is received.

• Notification: You’ll receive a confirmation email once your refund is issued.

• Delays: Bank processing times may take an additional 3–5 business days depending on your financial institution.

 

Exchange Policy

• Exchanges are available for size or style changes on qualifying items.

• You are responsible for shipping costs on both the return and replacement.

• First Pair Guarantee: If your first pair of Undertac underwear doesn’t meet your expectations—even if worn—we’ll replace or refund it once, per customer.

 

Delivery Responsibility

Once your order is marked as delivered by the carrier, it becomes your responsibility.
We are not liable for lost, stolen, or damaged items after delivery confirmation.
If a package is marked “delivered” but you haven’t received it, contact help@sierrawhiskeyco.com so we can assist in coordinating with the carrier.

 

Shipment Insurance

Most orders are insured for up to $100 through USPS Ground Advantage or UPS Ground.
If your order value is less than $100, insurance will match your order total.
Claims for lost or damaged shipments must be filed directly with the carrier, though we’ll provide all necessary information to assist you.

 

Other Considerations

• External factors such as severe weather, natural disasters, or carrier disruptions may impact return timelines.

• Policy updates may occur at our discretion. The version active at the time of purchase applies to your order.

 

Questions or Help

Your satisfaction is our mission.
For questions about returns, exchanges, or shipping, reach out to us anytime at
📧 help@sierrawhiskeyco.com — we’ve got your six.