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SHIPPING & RETURNS

SHIPPING POLICY

  • Order Processing Time:

    • Sierra Whiskey Co. strives to process your order promptly, typically within 1-2 business days.

    • Please note that factors like holidays can impact processing times, so all timeframes provided are estimates.

  • Shipping Duration:

    • Depending on your location, you can anticipate receiving your order within 7-10 days from the date of processing.

    • We proudly offer shipping services to the United States of America and Canada.

      • Shipments to Canada will take significantly longer and are subject to their customs processes.​

      • Customers who receive shipments to Canada are responsible for all Duties and Taxes. 

  • Shipping Confirmation:

    • Once your order has been processed, you will receive a shipping confirmation email.

    • Please allow 24 hours from the receipt of this email for tracking information and numbers to become available.

​​RETURN & EXCHANGE POLICY​

  • Items purchased at sierrawhiskeyco.com may be returned for up to 60 days after the original purchase date.

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  • For your safety and hygiene, we are unable to accept returns for underwear. However, if you're not completely satisfied with your initial undergarment purchase, you can request a refund. Please keep in mind that this refund policy only applies to the first undergarment per customer. We won't issue refunds for customers who order multiple sizes in their initial order and try all pairs on. Your satisfaction is important to us, and we're here to help you with any concerns you may have.

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  • Contact Requirement:

    • Before initiating an exchange, return, or refund, please contact us with your order number or receipt.

    • Items sent without prior authorization will be returned to the sender.

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  • Refund Details:

    • Refunds will be issued for the purchase price only; shipping costs will not be refunded.

    • Sierra Whiskey Co. will refund the amount to your original payment method.

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  • Processing Time:

    • Please allow 7-10 business days for refunds to be processed once the item has been received at our warehouse.

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  • Timeframe for Returns/Exchanges:

    • Returns and exchanges must be requested within 60 days of the delivery date.

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  • Condition Requirements:

    • Items for returns or exchanges must be in their original, sellable condition.

    • Items not meeting these criteria will not be accepted and will be discarded.

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  • Responsibility Upon Delivery:

    • Upon delivery, you are solely responsible for your orders.

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  • Return/Exchange Eligibility:

    • All items must be unworn, unwashed, with hang tags attached, and in their original packaging.

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  • Items Purchased Elsewhere:

    • Items purchased from sources other than sierrawhiskeyco.com must be returned to their original place of purchase.

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