Sierra Whiskey Co.

At Sierra Whiskey Co., we stand behind our tactical gear and want you to be fully satisfied with your purchase, whether you’re gearing up for a mission or your daily grind. Below is our return and exchange policy, designed to ensure a fair and hygienic process for all customers. All timelines are based on business days (Monday–Friday, excluding holidays), and we reserve the right to refuse returns or exchanges that do not meet our criteria.

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Return and Exchange Window

Items purchased directly from SIERRAWHISKEYCO.COM or UNDERTAC.COM may be returned or exchanged within 60 days of the delivery date, provided they meet the conditions outlined below. Items purchased from other sources (e.g., third-party retailers) must be returned to their original place of purchase.

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Eligibility for Returns and Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

• Condition: Unworn, unwashed, in original packaging, with hang tags attached, and in sellable condition (no strong odors, pet hair, fibers, or damage).

• Underwear Specifics: For health and safety reasons, we cannot accept returns or exchanges on worn or washed underwear. However, we guarantee satisfaction on your first pair of Undertac underwear per customer. If you’re not satisfied with your initial undergarment purchase (unworn or worn), you may request a refund for that first pair only. This policy does not apply to customers who order multiple sizes in their initial order and try on all pairs—we will not issue refunds for additional pairs in such cases.

• Non-Returnable Items: Items not in their original, sellable condition will be discarded and are not eligible for return or exchange.

 

Contact Requirement

Before initiating a return or exchange, you must contact us at help@sierrawhiskeyco.com with your order number or receipt to obtain authorization. Items sent without prior authorization will be returned to the sender at the customer’s expense. We’re here to help—reach out, and we’ll guide you through the process.

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Return/Exchange Process

1. Request Authorization: Email info@sierrawhiskeyco.com with your order number, reason for return/exchange, and (for exchanges) the desired size/style.

2. Ship the Item: Once authorized, you will be provided with a return address.

3. Include a note with your order number, shipping address, and return/exchange instructions.

4. Shipping Costs: You are responsible for return shipping costs. Shipping costs from the original purchase are non-refundable.

 

Refund Details

• Eligible Refunds: Refunds will be issued for the purchase price only (excluding original shipping costs) to your original payment method. For the first pair of Undertac underwear, we’ll issue a refund even if worn, per our satisfaction guarantee.

• Processing Time: Allow 7–10 business days for refunds to be processed once the item is received at our warehouse. You’ll receive a confirmation email once the refund is issued.

• Delays: Refunds may be delayed due to external factors (e.g., carrier delays, natural disasters, labor strikes), which are beyond our control. We’ll keep you updated if such delays occur.

 

Exchange Details

• Process: If exchanging for a different size or style, we’ll ship the replacement item once we receive and verify the returned item meets our criteria. You are responsible for shipping costs for both the return and the new item.

• First Pair Guarantee: If your first pair of Undertac underwear is worn or washed and you’re unsatisfied, we’ll send a replacement pair in your requested size/style at no cost (one-time per customer). Provide your order number, desired size/style, and shipping address to help@sierrawhiskeyco.com.

 

Responsibility Upon Delivery

Once your order is delivered, you are solely responsible for its condition and security. We are not liable for lost, stolen, or damaged items after delivery confirmation by the carrier. If you encounter delivery issues (e.g., “package delivered but not received”), please contact us at help@sierrawhiskeyco.com—we’ll assist in coordinating with the carrier, but resolution depends on their investigation.

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Shipment Insurance

We provide insurance on most shipments to cover loss or damage, up to a maximum of $100. If your order total is less than $100, the insurance coverage will match your order’s value (e.g., a $50 order is insured for $50). This insurance is offered through our carrier (e.g., USPS Ground Advantage) and is subject to their terms. Note that some shipping methods or orders may not include insurance—contact us at help@sierrawhiskeyco.com for details on your specific shipment. If a package is lost or damaged, it is your responsibility to file a claim directly with the carrier. We will assist by providing necessary information (e.g., tracking numbers, order details) within reason, as determined by us, but we are not responsible for managing the claim process or its outcome.

 

Additional Considerations

• External Factors: Returns/exchanges may be delayed due to natural disasters, labor strikes, inclement weather, carrier disruptions, or other unforeseen events. We are not responsible for such delays but will communicate updates and work to resolve issues promptly.

• Policy Updates: We reserve the right to update this policy at our discretion. The policy in effect at the time of your purchase applies to your order.

 

Your satisfaction is our priority at Sierra Whiskey Co. If you have any questions about returns, exchanges, or your order, email us at info@sierrawhiskeyco.com—we’ve got your six!